Skip to content
SocialShop
Start an orderOrder

Refund & refill policy

Simple version: if we can't deliver, you get your money back. If counts drop within the refill window, we top them up.

Last updated: 20 October 2026

Refunds

You can get a full refund if:

  • we cannot start your order within 72 hours, or
  • we cannot complete your order (we refund the undelivered part).

Refunds are not normally available when delivery has completed, or when an order fails because the account was made private, renamed or deleted, or the content was removed, during delivery.

Refills

Services marked with a refill window (usually 30 days) are covered: if your count drops below the amount you ordered during that window, contact us with your order number and we will top it up for free. Refills don't cover drops caused by the platform removing your content or account.

How to ask

Use the contact page and include your order number and the username or link used.